💼 Full-Time Position

Director Workforce Management

🏢
iQor
📍 Novaliches, Metro Manila, Philippines
📍
Location
Novaliches, Philippines
📅
Posted
June 02, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Summary:

Manages assigned Workforce Management responsibilities in a manner that reduces operating costs, increases revenues, helps employee satisfaction and ensures customer expectations are exceeded

Responsibilities:

  • Completes long-range planning to support overall goals of the Company.
  • Responsible for the discipline and morale of employees they support.
  • Supports the Company and the goals of the Workforce Management and Operations teams they are assigned to support.
  • Directly and indirectly leads Workforce Management teams to meet exceed client and operations expectations and meet Company financial goals.
  • Reviews forecasting of revenue and COGS expenditures, in a manner which reduces operational costs, increases revenue, exceeds customer expectations, grows current business and obtains new business.
  • Effectively uses all company IT systems to complete tasks.
  • Manages, Reviews and Reports on staffin...