Job Description
Kelly Group is currently looking to recruit the very best talent and have a unique opportunity for Dispatch Coordinators to optimise the working day of the Field Engineers to achieve the daily delivery of customer service in line with the agreed SLA’s and by maximising the efficiency of the service delivery, ensure they are achieved in a safe, efficient and customer focused manner.
Responsibilities
- Support the field teams achieving installations in line with the SLA’s through effective planning & scheduling.
- Ensure compliance to standards and processes through regular debrief process with field service engineers.
- Organise engineer’s activities to ensure the assignment, issue and ongoing monitoring of work occurs as efficiently as possible.
- Monitor and move work between operatives to achieve maximum optimisation.
- Maintain contact with engineers throughout the day, ensuring any failed installs are accounted for. ...