Job Description
Job Title: Dispatch Specialist
Job Description
This Dispatch Specialist role supports a small, family-owned HVAC business by coordinating daily operations between customers, technicians, and vendors. You will manage scheduling, dispatching, billing, and administrative tasks while delivering professional, friendly, and accurate service. The position offers significant cross-training and the opportunity to shape the role over time as you take on more responsibility and contribute to the company’s growth.
Responsibilities
+ Serve as the primary dispatcher for an HVAC service business, coordinating daily work for a team of technicians.
+ Communicate with customers by phone to schedule appointments for preventative maintenance, service contracts, and service calls, including emergency situations.
+ Handle incoming calls from customers, including those who may be upset due to billing issues or equipment outages, and resolve concerns with professionalism an...
Job Description
This Dispatch Specialist role supports a small, family-owned HVAC business by coordinating daily operations between customers, technicians, and vendors. You will manage scheduling, dispatching, billing, and administrative tasks while delivering professional, friendly, and accurate service. The position offers significant cross-training and the opportunity to shape the role over time as you take on more responsibility and contribute to the company’s growth.
Responsibilities
+ Serve as the primary dispatcher for an HVAC service business, coordinating daily work for a team of technicians.
+ Communicate with customers by phone to schedule appointments for preventative maintenance, service contracts, and service calls, including emergency situations.
+ Handle incoming calls from customers, including those who may be upset due to billing issues or equipment outages, and resolve concerns with professionalism an...