Job Description
Description
We are seeking a highly organized and customer-focused HVAC Dispatcher to coordinate daily service operations, schedule technicians, and ensure timely response to customer service requests. This role is essential to maintaining efficient field operations, supporting technicians, and delivering excellent customer service. The ideal candidate has strong communication skills, dispatching or scheduling experience, and the ability to thrive in a fast-paced service environment.
Key Responsibilities
+ Schedule and dispatch HVAC technicians for service calls, maintenance appointments, and emergency requests
+ Monitor technician routes and adjust schedules as needed to maximize efficiency and response times
+ Serve as the primary point of contact for customers regarding appointment confirmations, updates, and service inquiries
+ Communicate with technicians throughout the day to provide job details, schedule changes, and customer info...
We are seeking a highly organized and customer-focused HVAC Dispatcher to coordinate daily service operations, schedule technicians, and ensure timely response to customer service requests. This role is essential to maintaining efficient field operations, supporting technicians, and delivering excellent customer service. The ideal candidate has strong communication skills, dispatching or scheduling experience, and the ability to thrive in a fast-paced service environment.
Key Responsibilities
+ Schedule and dispatch HVAC technicians for service calls, maintenance appointments, and emergency requests
+ Monitor technician routes and adjust schedules as needed to maximize efficiency and response times
+ Serve as the primary point of contact for customers regarding appointment confirmations, updates, and service inquiries
+ Communicate with technicians throughout the day to provide job details, schedule changes, and customer info...