Job Description
Position: Dispatcher (NEMT)
Location: Remote (South Africa)
Working Hours: US Hours (9am-5pm EST)
Employment Type: Full-Time
Position Overview: The Dispatcher is responsible for coordinating and managing non-emergency medical
transportation (NEMT) trips to ensure timely, safe, and efficient service for members. This role serves as the
central point of communication between drivers, facilities, schedulers, and transportation platforms,
ensuring all trips are executed according to company standards, payer requirements, and member needs.
Key Responsibilities:
1. Trip Intake and Review:
• Receive scheduled trip requests via Zoho Desk and MOVI.
• Review trip details for accuracy, including pickup/drop-off times, locations, level of service, and
special accommodations.
• Verify eligibility, authorization, and t...