Job Description
Ostlund A Service Company is looking for an experienced Dispatcher with a strong understanding of the skilled trades (Plumbing, HVAC, Electrical, or Facility Services).
This is not a basic call center role, this position is the heartbeat of our operations, coordinating technicians, managing customer expectations, and keeping jobs running efficiently from start to finish.
If you thrive in a fast-paced environment, can juggle multiple priorities, and understand how field service work actually operates, we want to talk to you.
What You’ll Do
- Dispatch and coordinate technicians for service calls, projects, and emergency work
- Prioritize calls based on urgency, location, and technician skillset
- Act as the main point of communication between customers, technicians, and internal teams
- Monitor technician schedules, job progress, and route efficiency in real time
- Provide technicians with accurate job details, scop...