Job Description
This is a remote position. Dispatcher Brightworks IT Location: Remote | Type: Full-Time About Brightworks IT Brightworks IT is a leading managed services provider (MSP) delivering comprehensive IT solutions to businesses across the Northeast and Mid-Atlantic. With multiple subsidiary locations and a team of 50+ technicians and engineers, we support hundreds of clients with managed IT, cybersecurity, cloud, and project services. About the Role We are looking for an organized and detail-driven Dispatcher to manage the flow of service tickets and technician schedules across all Brightworks IT locations. You are the operational backbone of our service delivery ensuring the right technician is assigned to the right ticket at the right time. This role is critical to maintaining SLA compliance, maximizing technician utilization, and delivering responsive service to our clients. You will work directly with help desk technicians, field engineers, and management to keep our service boards runn...