Disputes & Resolution Specialist - Customer Advocacy

Shopee is hiring for a position focused on end-to-end dispute management in Kuala Lumpur. The successful candidate will investigate and resolve customer disputes, ensure compliance with internal policies, and collaborate across teams to improve processes. Strong problem-solving skills and familiarity with payment systems are essential. The role requires flexibility in work hours, including evenings and weekends. Join a dynamic team dedicated to enhancing customer experience and reducing dispute volumes.
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