Job Description
To ensure maintenance of donor records through the supervision of donor records clerks.
KPA 1: Customer and Stakeholder Management
- Monitor that donor demographics and donor information are managed in all areas of SANBS.
- Liaises with Zone Donor Managers and Collections Managers to provide zone and branch-specific reports and updates.
- Liaises with Contact Centre Team Leaders and Contact Centre Deferral Officers related to donor demographics and action plans.
- Liaise with ICT related to Donor Housekeeping and Process Error reports and ensure adequate reporting is available.
- Participate in business planning sessions and give input into the business plan for the Contact Centre.
- Monitor and evaluate the overall performance of the department.
KPA 2: Internal Processes
- Ensure documents are correctly prepared for archiving.
- Retrieval of archived documents when required. ...