Job Description
Short Description:
AM: Stacy Walker
Help Desk Analyst HDA1 A4 SC3
Hybrid: 5days in office 5days Remote
Complete Description:
They can actually do 8AM 4:30AM or 8:30AM to 5PM whichever of those two shifts they want.
They
may come into the office while they are in training though and once
they get up to speed, then will be put in the telework mix.
The
Help Desk Analyst is doing call center work. They are taking calls and
helping people on the computer with logins, resets and assistance
getting through applications and escalating tickets to tier two when
necessary. There is no wiring, hooking up or unhooking anything, no
remote access nothing like that.
The Call Center
Analyst analyzes and troubleshoots business application support
problems and applies his or her understanding of comput...