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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
1. Community Leadership & Engagement
- Empower and support the community structure and its designated leaders.
- Align operations with company policies, programs, and performance targets.
- Act as the primary liaison between management and the community to ensure operational synergy.
- Disseminate official updates and directives with clarity and consistency.
2. Performance Monitoring & Coaching
- Analyze community performance metrics (e.g., activity rates, cancellations, ratings, and KPI compliance).
- Acknowledge top performers and provide targeted coaching for those requiring improvement.
- Drive training and development initiatives to elevate overall community standards.
3. Community Support & Case Handling
- Resolve community concerns with speed, empathy, and professionalism.
- Streamline assistance requests by coordinating effectively with relevant departments.
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