💼 Full-Time Position

DSD Customer Experience Executive

🏢
Daisy Corporate Services Trading Limited
📍 Nelson, England, United Kingdom
📍
Location
Nelson, United Kingdom
📅
Posted
June 18, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Description

Salary: Up to £24,000 DOE

Location: Nelson or Prudhoe

Working Hours: Monday to Friday 8:30/9:00 - 5:00/5:30 (37.5 hours)

Responsibilities:

  • The ideal candidate will have exceptional attention to detail and ability to re-build customer confidence through effective communication, in order to support with complex cases.
  • Identify root causes of dissatisfaction and provide feedback and suggest improvements.
  • Providing knowledge support to DSD teams.
  • Confidence in handling customer escalations, managing objections and taking ownership to get a full resolution. Identify and escalate any process issues and offering suggestions/ideas for suitable resolutions.

    • Owning ‘new’ customers as a nursery function for 3 months:

  • Quality checks for build/tariff/billing
  • Proactive review calls with new customers post-delivery of solution/services for understanding cus...