Job Description
Meridian Wine Distribution is seeking a DTC Assistant to join our team, based in Brackenfell, Cape Town . The role supports the DTC Warehouse Logistics Manager and focuses on maintaining high service standards while ensuring excellent customer satisfaction through efficient coordination and communication.
Responsibilities
- Ensure proactive communication with customer / client is on-going until query resolution.
- Ensure availability to all customers / clients both telephonically and electronically in accordance with KPI.
- Ensure effective communication is maintained with relevant internal departments or contacts to ensure efficient resolve of issues and queries.
- Ensure all customer queries received via all channels, are addressed effectively and timeously in accordance with KPI
- Obtain and evaluate relevant information from customers regarding queries and assess needs to achieve satisfaction.
- Obtain and e...