Job Description
The Services Consultant role aims to provide holistic customer champion services to clients, focusing on day-to-day support queries, strategic workflow advisory, system champion tasks such as staging of development and implementation work as well as facilitating reporting and BI requirements of the client.
Responsibilities
- Provide technical guidance to clients on system/workflow best practices.
- Assist staff with troubleshooting client-specific logs.
- Handle and escalate customer requests, complaints and feedback and provide appropriate solutions.
- Follow up with clients to ensure the resolution of issues in a timely manner.
- Keep accurate records of customer interactions.
- Follow communication procedures, guidelines and policies outlined by Atom DTS.
- Accurately translate client requirements into usable specifications for the development team, by mapping out applicable business processes to be absorbed into the sy...