Job Description
Mercier Consultancy Group is proud to offer an excellent opportunity for a Dutch Customer Care Agent to work remotely from Greece, supporting Eneco's valued customers. This role comes with a paid relocation package to assist your transition to Greece, enabling you to enjoy the benefits of working in a dynamic and supportive environment from the comfort of your new home. As a Customer Care Agent, you will provide outstanding service to Dutch-speaking clients, helping them with their inquiries and ensuring a positive experience with Eneco's energy products and services.
Key Responsibilities
- Deliver professional customer support in Dutch across various channels, including phone, email, and chat.
- Assist customers with questions related to Eneco's energy services, billing, and technical issues.
- Maintain accurate records of customer interactions in the CRM system.
- Resolve customer complaints efficiently while maintaining high levels of sa...