Job Description
Mercier Consultancy MD is seeking a Dutch Speaking Customer Agent to work remotely from Greece, supporting Eneco, a leading energy company. This position is ideal for individuals fluent in Dutch who are passionate about delivering exceptional customer service in the energy sector. As a Customer Agent, you will be responsible for assisting Eneco’s Dutch-speaking customers, ensuring efficient handling of inquiries and providing a positive customer experience.
Key Responsibilities
- Provide high-quality customer support in Dutch through phone, email, and chat, working remotely.
- Assist customers with account management, billing inquiries, service requests, and technical support.
- Resolve customer complaints and issues promptly and professionally.
- Maintain detailed and accurate records of customer interactions within CRM systems.
- Collaborate with internal teams to improve customer satisfaction and service processes.
- Stay i...