Job Description
Mercier Consultancy MD is seeking a Dutch Speaking Customer Agent to work remotely from Greece, supporting Pluxee, a dynamic and innovative company. This remote role is ideal for individuals fluent in Dutch who are passionate about delivering exceptional customer service. As a Customer Agent, you will be responsible for assisting Dutch-speaking customers, ensuring their inquiries are resolved efficiently and professionally.
Key Responsibilities
- Provide excellent customer support in Dutch via phone, email, and chat.
- Assist customers with account management, product information, and issue resolution.
- Handle customer complaints and concerns with professionalism and empathy.
- Maintain accurate and updated records of customer interactions in CRM systems.
- Work collaboratively with internal teams to improve customer experience and service processes.
- Stay informed about Pluxee’s products, services, and policies.