Job Description
Mercier Consultancy MD is seeking proficient Dutch-Speaking Customer Experts to join our team supporting a reputable automotive company in Greece. This role is designed for professionals passionate about providing excellent customer service to Dutch-speaking clients, assisting them with inquiries related to automotive products and services.
Key Responsibilities
- Deliver exceptional customer support to Dutch-speaking customers via phone, email, and chat regarding automotive products, services, and maintenance.
- Assist customers with product information, service appointments, troubleshooting, and issue resolution.
- Maintain accurate and detailed records of customer interactions in CRM systems.
- Collaborate with sales, service, and technical teams to ensure high levels of customer satisfaction.
- Stay informed about the latest car models, features, and company policies.
- Provide feedback to management to improve customer ser...