Job Description
Mercier Consultancy MD is excited to offer an opportunity for Dutch‑Speaking Customer Experts to join our team supporting a leading electronics company in Greece. In this role, you will provide high‑quality customer service to Dutch‑speaking clients, assisting them with product inquiries, technical support, and after‑sales services.
Key Responsibilities
- Respond promptly and professionally to Dutch‑speaking customers via phone, email, and chat concerning electronic products and services
- Provide technical assistance and troubleshooting solutions to ensure customer satisfaction
- Maintain accurate records of customer interactions and transactions using CRM tools
- Coordinate with internal teams to resolve product‑related issues and customer concerns
- Stay updated on product developments, company policies, and industry trends
- Contribute to process improvements aimed at enhancing the customer experience