Job Description
Mercier Consultancy MD is excited to offer an opportunity for Dutch-Speaking Customer Experts to join our team supporting a leading electronics company in Greece. In this role, you will provide high-quality customer service to Dutch-speaking clients, assisting them with product inquiries, technical support, and after-sales services.
Key Responsibilities
- Respond promptly and professionally to Dutch-speaking customers via phone, email, and chat concerning electronic products and services.
- Provide technical assistance and troubleshooting solutions to ensure customer satisfaction.
- Maintain accurate records of customer interactions and transactions using CRM tools.
- Coordinate with internal teams to resolve product-related issues and customer concerns.
- Stay updated on product developments, company policies, and industry trends.
- Contribute to process improvements aimed at enhancing the customer experience.