Job Description
Mercier Consultancy MD is seeking motivated Dutch-Speaking Customer Experts to join our team supporting a leading insurance company in Greece. This role involves providing professional customer service to Dutch-speaking clients, assisting them with insurance-related inquiries, claims, and policy information to ensure excellent customer satisfaction.
Key Responsibilities
- Deliver professional and empathetic customer support to Dutch-speaking clients via phone, email, and chat regarding insurance products, claims, and policies.
- Address customer questions and resolve issues efficiently, maintaining a high standard of service.
- Document all customer interactions accurately in the CRM system.
- Collaborate with internal teams to resolve complex customer cases and escalate as necessary.
- Stay informed of insurance products, regulatory requirements, and company policies.
- Provide feedback to help improve the customer service ex...