Job Description
Mercier Consultancy MD is seeking motivated Dutch-Speaking Customer Experts to join our team supporting a leading household electronics company in Greece. In this role, you will provide excellent customer service and technical support to Dutch-speaking customers, helping them with product inquiries, troubleshooting, and after-sales service.
Key Responsibilities
- Deliver professional and courteous customer support to Dutch-speaking customers via phone, email, and chat regarding household electronics products.
- Assist customers with technical issues, product information, installation guidance, and warranty claims.
- Maintain accurate records of customer interactions in the CRM system.
- Collaborate with technical teams to resolve complex customer problems effectively.
- Stay informed about product updates, company policies, and industry trends.
- Contribute to continuous improvement of customer service processes.
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