Job Description
Mercier Consultancy Group is a fast-scaling international recruitment firm specializing in high-volume, multilingual hiring across Europe and beyond. We deliver enterprise-grade talent solutions with a strong focus on speed, quality, and long-term retention, supporting clients in the consumer services space with multilingual customer-facing talent.
In this role, you will help create positive customer experiences for Dutch-speaking audiences while contributing to a service environment that values clarity, responsiveness, and empathy. You will play an important part in representing service quality in day-to-day customer interactions and in helping ensure issues are resolved efficiently through close coordination with internal teams.
Responsibilities
- Handle Dutch-speaking customer inquiries across phone, email, and chat channels.
- Document customer interactions clearly in CRM and internal support systems.
- Collaborate with internal teams to escala...