Job Description
We are looking for a Dutch speaking Customer Service and Technical Support Advisor with English language skills.
Purpose of the role
We would like to have experts to become ambassadors of our brands, providing 360º support to all our brands in presales and aftersales scenarios, including physical stores and e‑commerce, basic technical support for troubleshooting and backoffice tasks.
Requirements
- C2 Level of Dutch
- Advanced level of English
- Listening and understanding capacity
- Empathy (Understanding others)
- Customer focus
- Problem solving and Technical learning
- Integrity and trust
- Conflict management
Desirable experience
- Digital (User level)/ e‑commerce user.
- Cross‑Selling Up‑Selling.
- Social Media User
- A plus if they have previous experiences in services in store attending consumer´s on these product categories...