Job Description
Location: Athens, Greece Start Date: May 2026 Work Model: On-site
About the Role
Be the Dutch-speaking voice behind one of the world's most used travel platforms. On the Booking.com project, you'll support customers through calls and emails — resolving issues, logging everything properly, and keeping satisfaction levels high. If you're sharp, solution-oriented, and want to build your career in an international environment in Athens, this is the move.
What You'll Be Doing
- Handling inbound calls and emails from Dutch-speaking customers
- Accurately logging all interactions in the customer service database
- Resolving complaints and escalating following company policy
- Troubleshooting using internal tools and support documentation
- Consistently hitting SLA targets
- Identifying recurring issues and flagging patterns
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