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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, or social media
- Resolve customer complaints and issues in a professional and timely manner
- Provide accurate information about products, services, and company policies
- Maintain detailed and accurate records of customer interactions
- Escalate complex issues to the appropriate department when required
- Follow company guidelines, quality standards, and performance metrics
- Ensure high levels of customer satisfaction and service quality
Requirements
- C1 or higher level of Dutch (written and spoken)
- B2 or higher level of English (written and spoken)
- Strong communication and interpersonal skills
- Ability to handle customers with patience and empathy
- Basic computer skills and familiarity with CRM systems (preferred)
- Good problem...