Job Description
Mercier Consultancy is excited to offer a Dutch Speaking Customer Support position specifically for Booking.com, with a relocation package to Athens, Greece. This role provides a unique opportunity to work with one of the world's leading online travel platforms while enjoying the vibrant culture and lifestyle of Athens.
Key Responsibilities
- Provide customer support to Dutch-speaking Booking.com users via phone, email, and chat.
- Assist customers with booking inquiries, cancellations, modifications, and other related requests professionally and efficiently.
- Resolve customer complaints and issues promptly to ensure a high level of customer satisfaction.
- Maintain accurate records of customer interactions using CRM systems.
- Collaborate closely with internal teams to improve customer service processes and ensure consistent support quality.
- Stay updated on Booking.com products, policies, and promotions to provide informed as...