Job Description
Position: Customer Support Representative
Location: Lisbon, Portugal
Work model: on-site
Employment type: Full-time (6 month contract)
DUTIES AND RESPONSIBILITIES:
- Manage both incoming and outgoing customer calls
- Investigate and resolved buyer, seller, customer, or creator issues, including order and logistics inquiries
- Reviewe reported cases within established turnaround times and quality standards
- Escalate complex or unresolved issues according to company protocols
REQUIREMENTS:
- Native/fluent in Dutch both verbal and written. Fluent in English (minimum B2 level)
- Ability to listen actively, identify, apply, and explain service with expertise, clarity, and solve issues in the first contact with customers
- Ability to handle stressful situations
- Previous Contact Centre or Customer Service experience (prefera...