Job Description
Mercier Consultancy Group is seeking a Dutch Speaking Reservations Agent to provide exceptional customer service for Booking.com while working remotely from Greece. This role allows you to utilize your Dutch language skills in a flexible remote work environment, assisting customers with their accommodation booking needs.
Key Responsibilities
- Assist Dutch-speaking customers with accommodation bookings through phone, email, and chat channels.
- Provide accurate and detailed information about properties, prices, and Booking.com's policies.
- Manage booking modifications, cancellations, and special requests efficiently to enhance customer satisfaction.
- Resolve customer inquiries and troubleshoot issues professionally and promptly.
- Maintain comprehensive records of customer interactions using Booking.com's reservation system.
- Collaborate with remote team members to continuously improve service quality and customer experience.