Job Description
DUTIES AND RESPONSIBILITIES:
Communicate with customers using various channels (telephone, email and chat)
Ensure customer satisfaction and provide professional customer support
Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
Identify the issue the client is facing, troubleshoot and provide the solution
Identify when the issue should be re-assigned to another department or more senior representative
Collaborate with other specialists to solve or properly close help tickets
Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
Maintain and update all job-related administrative forms
REQUIREMENTS:
Native/fluent in Dutch, both oral and written. Fluent ...