Job Description
Mercier Consultancy is excited to offer Dutch/Flemish Speaking Customer Support positions with paid relocation to Sofia. We are looking for dedicated professionals fluent in Dutch or Flemish who are eager to join an international team and deliver exceptional customer service. This role involves assisting customers from Dutch-speaking regions, providing support through various communication channels and ensuring customer satisfaction at every touchpoint.
Key Responsibilities
- Provide exceptional customer support to Dutch/Flemish-speaking customers via phone, email, and chat.
- Address inquiries, resolve complaints, and ensure customers receive accurate information promptly.
- Maintain detailed records of customer interactions and follow up when necessary.
- Collaborate with cross-functional teams to resolve issues and improve service quality.
- Stay up to date with product knowledge and company policies to assist customers effectively....