Job Description
Lead the Floor. Drive the Experience.
Cleveland Sands Hotel is looking for an energetic and hands-on Duty Manager to join our leadership team. If you're passionate about hospitality, thrive in a fast-paced environment, and enjoy leading teams to deliver exceptional guest experiences, we'd love to hear from you.
As a Duty Manager, you'll play a key role in the day-to-day operations of the venue, ensuring service standards are maintained, teams are supported, and guests leave wanting to return.
What You'll Be Doing
- Leading and motivating front-of-house teams across the venue
- Managing shifts and ensuring smooth daily operations
- Delivering exceptional customer service and resolving guest concerns
- Supporting team development, coaching, and performance
- Maintaining compliance with RSA, RSG, gaming, and venue procedures
- Managing cash handling, reporting, and venue security processes
- Working ...