Job Description
Delaire Graff Lodges & Spa is looking for a Duty Manager who will be responsible for ensuring that the guest experience from arrival to departure is seamless in accordance with all policies and procedures set.
Main responsibilities
- Ensure the highest standards are kept in guest service, cleanliness and maintenance standards
- Monitors Guest Relations employees to make sure all guests receive prompt and personal recognition
- Oversee all Guest Relations processes
- Assist in employee relations processes
- Able to carry out and complete all duties responsible for a Guest Relations Officer and Night Auditor
- Attend morning meetings
- Able to compile the roster, roster management
- Set up and create training for all new recruited Guest Relations Officers
- Ensure that all guest queries are taken and processed in a speedy and efficient manner
- Ensures that all Guest Relations Officers adh...