Job Description
Job Summary
The Duty Manager is responsible for overseeing the day-to-day operations of the Front Office during assigned shifts, ensuring exceptional guest experiences, smooth hotel operations, and adherence to luxury hospitality standards. The role acts as the primary point of contact for guests and coordinates with all departments to maintain service excellence and operational efficiency.
Key Responsibilities
Guest Service & Experience
- Ensure personalized and efficient guest check-in and check-out experiences.
- Handle VIP arrivals, guest preferences, and special requests.
- Resolve guest complaints promptly and professionally.
- Monitor guest satisfaction and take corrective actions where required.
- Maintain luxury service standards and create memorable guest experiences.
Front Office Operations
- Supervise Front Desk, Concierge, Bell Desk, Guest Relations, and Lobby operations.
- Ensure ...