Job Description
**Key Responsibilities**
**Guest Service & Operations**
+ Ensure all guests receive prompt, courteous, and professional service.
+ Handle guest complaints, special requests, and escalations effectively.
+ Monitor Front Office, Housekeeping, and Food & Beverage operations during shifts.
+ Ensure smooth check-in and check-out processes.
+ Maintain high levels of guest satisfaction and service recovery.
+ Conduct lobby and public area rounds to ensure cleanliness and standards.
**Team Supervision**
+ Supervise and support all operational departments during the shift.
+ Provide guidance, coaching, and assistance to team members.
+ Ensure proper grooming and adherence to hotel SOPs.
+ Conduct shift briefings and communicate operational updates.
**Financial & Administrative Duties**
+ Monitor room inventory, occupancy, and daily revenue opportunities.
+ Ensure proper cash handling and billing procedures.
+ Pr...
**Guest Service & Operations**
+ Ensure all guests receive prompt, courteous, and professional service.
+ Handle guest complaints, special requests, and escalations effectively.
+ Monitor Front Office, Housekeeping, and Food & Beverage operations during shifts.
+ Ensure smooth check-in and check-out processes.
+ Maintain high levels of guest satisfaction and service recovery.
+ Conduct lobby and public area rounds to ensure cleanliness and standards.
**Team Supervision**
+ Supervise and support all operational departments during the shift.
+ Provide guidance, coaching, and assistance to team members.
+ Ensure proper grooming and adherence to hotel SOPs.
+ Conduct shift briefings and communicate operational updates.
**Financial & Administrative Duties**
+ Monitor room inventory, occupancy, and daily revenue opportunities.
+ Ensure proper cash handling and billing procedures.
+ Pr...