Job Description
Job Information
Job Number:
Job Category: Rooms & Guest Services Operations
Location: Renaissance Kuala Lumpur Hotel & Convention Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Malaysia, 50450
Schedule: Full Time
Position Type: Non-Management
Position Summary
Process all guest check‑ins, verifying identity and form of payment, assigning rooms and activating/issuing room keys.
Set up accurate accounts for each guest according to their requirements and enter Marriott Rewards information.
Ensure rates match market codes and document any exceptions.
Secure payment prior to issuing room key, verify and adjust billing.
Compile and review daily reports, logs and contingency lists. Complete cashier and closing reports.
Supply guests with directions and property information.
Accommodate guest requests, contacting appro...