Job Description
JOB SUMMARY
The Duty Manager - Night is responsible for the overall management of hotel operations during the overnight shift, ensuring exceptional guest experiences, operational efficiency, and strict adherence to brand standards. As the leader on duty, this role serves as the primary point of contact for all departments, maintaining a safe, secure, and seamless environment for guests and colleagues alike. WHAT YOU WILL BE DOING
Oversee all hotel operations during the overnight shift, ensuring smooth and efficient service delivery. Supervise night audit procedures and Front Office operations, ensuring accurate completion of financial reports and system rollovers. Conduct regular property walks to monitor cleanliness, safety, and operational readiness. Act as the main point of contact for all departments overnight, ensuring clear communication and coordination. Handle guest check-ins, check-outs, room changes, and special requests in a professional and timely manner. Resolve and ...
The Duty Manager - Night is responsible for the overall management of hotel operations during the overnight shift, ensuring exceptional guest experiences, operational efficiency, and strict adherence to brand standards. As the leader on duty, this role serves as the primary point of contact for all departments, maintaining a safe, secure, and seamless environment for guests and colleagues alike. WHAT YOU WILL BE DOING
Oversee all hotel operations during the overnight shift, ensuring smooth and efficient service delivery. Supervise night audit procedures and Front Office operations, ensuring accurate completion of financial reports and system rollovers. Conduct regular property walks to monitor cleanliness, safety, and operational readiness. Act as the main point of contact for all departments overnight, ensuring clear communication and coordination. Handle guest check-ins, check-outs, room changes, and special requests in a professional and timely manner. Resolve and ...