Job Description
Job Description
Duty Manager
Summary of Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
- Provide management presence by assisting colleagues in handling feedback
- Provide department orientation and training of the hotel service standards, procedures and programmes
- Control availability of rooms and action accordingly
- Colleague management at the Front Desk including rostering, performance management, OJT training, developing, counseling, guiding, discipline, feedback, evaluate and supporting colleague at the desks
- Liaison between Front Office departments and rest of hotel for effective guest experience
- Lead the Front Office team to personalize the guest arrival/departure experience
- Be involved in the arrival, rooming, and departure of key/VIP guests
- Ensure guest arrival and departure procedures are completed...