Job Description
Job Description
Qualifications
- Conduct daily briefings and ensure that all pertinent information is well received by team members
- Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
- Communicate with Front Office Manager on all matters regarding guest services & hotel operations.
- Ensure documentation of all guest related issues using the logbook
- Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently
- Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
- Require to make objective decisions and handle any complaints and emergencies in a level-headed manner
Qualifications
- At least two (2) years of experience in a similiar capacity
- Sound knowledge in Hotel PMS
- Excellent customer ser...