Job Description
Our Expectations:
- Oversee and be responsible for the pre arrival, arrival, and post arrival of room guest.
- Attend to guests' request and queries promptly and professionally. Handle all guests’ feedback with tact and diplomacy.
- Monitor and continuously improve the service efficiency of Bell services, Front Desk Reception and Concierge service.
- Ensure that all operating equipment are properly maintained and in working order. Coordinate with relevant departments where needed.
- Conduct audit on core functions and practices to ensure that all quality standards are compile.
- Initiate best practices to enhance guest experience through consistency in workflow and effective and efficient performance of daily task.
- Prepare reports and daily logs, highlighting key operational issues to Management.
- Induct and train all new Associates in their respective areas of work.
- Identify training needs and work clo...