Duty Supervisor (Domestic Operations)

Job Title

Duty Supervisor (Domestic Operations)

Reports To

Station Head

Role Purpose

Supervise customer service team and promote safe, timely and efficient ground handling services including customer services to our contractual customer airlines. This is to be carried out in accordance with AeroDarat, regulatory department and customer airlines policies, standard operating procedures (SOP) and service level agreement (SLA). At all times, this position will be required to work in a safe, secure, professional, cost effective manner whilst ensuring all assets are handled with care.

Key Accountabilities

• Deliver a high standard of ground handling services at all times and ensure all staff customer service requirements meet with AeroDarat and customer airlines service standards and culture.
• Proficient knowledge and understanding of all AeroDarat and contractual customer airlines standard operating procedure...