Job Description
Working Hours/Days
Monday - Friday 7-4 or 8-5, on-call or after-hours based off of business needs.
Overview
The Dynamics 365 Customer Engagement (CE) Functional Lead owns the functional design, configuration, and delivery of the Dynamics 365 CE platform during a multi‑program implementation and ongoing operations. This role serves as the single functional owner across Sales, Customer Service, Field Service, and related CE workloads, ensuring a consistent data model, user experience, security posture, and release approach.The CE Functional Lead acts as the product owner for CE—bridging business strategy and technical delivery—while partnering with the D365 Architect, Power Platform team, and business domain leaders.
Why This Role Exists
With multiple CE programs going live within a condensed timeframe, strong centralized functional ownership is critical. This role ensures CE is delivered as one cohesive platform rather than fragmented solutions,...
Monday - Friday 7-4 or 8-5, on-call or after-hours based off of business needs.
Overview
The Dynamics 365 Customer Engagement (CE) Functional Lead owns the functional design, configuration, and delivery of the Dynamics 365 CE platform during a multi‑program implementation and ongoing operations. This role serves as the single functional owner across Sales, Customer Service, Field Service, and related CE workloads, ensuring a consistent data model, user experience, security posture, and release approach.The CE Functional Lead acts as the product owner for CE—bridging business strategy and technical delivery—while partnering with the D365 Architect, Power Platform team, and business domain leaders.
Why This Role Exists
With multiple CE programs going live within a condensed timeframe, strong centralized functional ownership is critical. This role ensures CE is delivered as one cohesive platform rather than fragmented solutions,...