Job Description
We are seeking a skilled and dedicated Microsoft Dynamics Support Consultant to join our team. As a Support Consultant you will be responsible for providing support, troubleshooting, and managing the development of enhancements and optimizations to clients using Microsoft Dynamics Customer Engagement and/or Business Central.
Your expertise in supporting D365 configurations, development and integrations will be crucial in ensuring smooth delivery and customer satisfaction. You will work closely with clients, internal teams, and third-party vendors to enhance, optimize, and troubleshoot the capabilities of D365 CE and/or Business Central solutions.
Responsibilities:
- Triage and manage customer support requests
- Identify work order requests and work with the support lead to deliver these requests
- Provide exceptional technical support and guidance to internal teams and clients
- Diagnose problems and provide appropriate solutions within...