Job Description
Responsibilities Handle daytoday administrative tasks including data entry, filing, document preparation, and record keeping Manage customer inquiries via phone, email, WhatsApp, or social media in a professional and timely manner Provide accurate information about products, services, orders, and policies Process customer orders, payments, refunds, and followups Resolve customer issues and complaints calmly and efficiently, escalating when required Coordinate with internal teams to ensure smooth operations and customer satisfaction Requirements Excellent written and verbal communication skills Proactive, resourceful, and able to work well in a fast-paced environment Customer-focused with a positive attitude and strong problem-solving mindset