Job Description
Mô tả công việc: JOB DESCRIPTION
1.Customer Support
- Respond promptly to customer inquiries regarding products, orders, shipping, and returns on Shopee, Lazada, Tiki and TikTok platforms
- Resolve customer issues efficiently and professionally
- Maintain high levels of customer satisfaction through effective communication.
2.Operations Support
- Perform daily operational checks, including updating orders, tracking deliveries, and managing inventory
- Monitor orders to identify and address those approaching or exceeding delivery deadlines, including returns.
- Maintain accurate and up-to-date product information, images, pricing, and descriptions across all platforms
- Ensure consistency of product data across multiple e-commerce channels.
- Generate regular reports as per company requirements.
3.Data Analysis
- Monitor and analyse sales performance metrics, product trends, and other relevant indicators.
- Propose ...
1.Customer Support
- Respond promptly to customer inquiries regarding products, orders, shipping, and returns on Shopee, Lazada, Tiki and TikTok platforms
- Resolve customer issues efficiently and professionally
- Maintain high levels of customer satisfaction through effective communication.
2.Operations Support
- Perform daily operational checks, including updating orders, tracking deliveries, and managing inventory
- Monitor orders to identify and address those approaching or exceeding delivery deadlines, including returns.
- Maintain accurate and up-to-date product information, images, pricing, and descriptions across all platforms
- Ensure consistency of product data across multiple e-commerce channels.
- Generate regular reports as per company requirements.
3.Data Analysis
- Monitor and analyse sales performance metrics, product trends, and other relevant indicators.
- Propose ...