Job Description
Job scope: Sales & Order Management . Process online orders . Update order status and tracking . Handle returns, refunds, and exchanges . Monitor stock availability Customer Service . Reply customer enquiries through chat, email, or phone . Handle complaints and feedback . Provide product information and recommendations Product Listing . Upload new products to platforms Shopify. . Update prices, descriptions, and photos . Ensure product information is accurate Inventory & Warehouse Coordination . Check stock levels . Coordinate with warehouse or suppliers . Arrange packing and shipping Marketing Support . Assist with online promotions and campaigns . Prepare vouchers or discount setups . Help manage social media postings and live sales Reporting & Administration . Prepare sales reports . Track daily performance . Maintain customer and product records Skills Usually Required . Basic computer skills . Good communication . Familiar with e-commerce platforms . Attention to detail . Able to...