Job Description
Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career.
Job Title: E-commerce Customer Support Specialist
Location: Remote
Time Zone: US Time Zones (EST–PST)
Role Overview
We are looking for an E-commerce Customer Support Specialist to deliver exceptional customer experiences across digital channels. This role focuses on resolving customer issues, supporting online purchasing journeys, and ensuring smooth post-purchase support while working closely with internal teams.
Key Responsibilities
- Handle customer inquiries related to products, orders, payments, returns, and exchanges
- Provide clear, accurate, and empathetic support via email and chat
- Maintain detailed ticket documentation and customer records
- Collaborate with Operations and Fulfillment teams to resolve issues
- Follow established ...