Job Description
Description
What Part Will You Play?
· Responsible for contacting newly boarded customers via phone and email as part of the welcome process.
· Responsible for monitoring customer progress in their first 30 - 90 days, ensuring successful first transactions.
· Identifies common early stage issues and liaises with relevant departments to implement solutions.
· Manages customer relationships and expectations.
· Maintains customer records, in accordance with company policies, to include call notes, scheduled customer interactions, contact information, and other relevant customer information in the CRM.
· Develops knowledge of current product/service portfolio as well as changes and developments within the payments industry.
· Conduct scheduled follow ups and offer support or troubleshooting.
· Additional ad hoc duties when required.
Preferred Qualifications
· Excellent phone manner and communication skills...