Job Description
About the Role Step into a high‑impact technical support role where you’ll be the go‑to expert for backend integrations and campaign troubleshooting. As an Advanced Technical Support Specialist, you’ll handle client queries through live chat, email, and ticketing systems. You’ll work closely with engineering and product teams to ensure seamless ad‑tech performance across platforms like TikTok Ads, Facebook Ads, and Google Ads.
Key Responsibilities
- :Resolve client issues via chat, email, and tickets with speed and accurac
- yTroubleshoot integrations for TikTok Pixel, Events API, SDKs, and server‑side trackin
- gAnalyze logs and debug server‑side events to maintain campaign attributio
- nExecute SQL queries to extract and report performance dat
- aCollaborate with engineers on r...