Job Description
Enterprise Application Support Specialist III
The Enterprise Application Support Specialist III role is an IT technical analyst role within the Deluxe ITMS support Team accountable for ensuring the proper functioning of live, operational, customer-facing, cloud-based SaaS environments. The team maintains availability and monitors performance, diagnoses problems, anticipates trends, and develops new tools to support the platform. Responsibilities include coordinating with other teams on preparation, installation, and upgrades of ITMS system software, mentoring and coaching teammates, managing on‑call support for a 24/7 production environment, preparing ITMS environment plans for releases, and coordinating and implementing software updates. The schedule is rotational on weekdays and weekends and includes overnight work hours. The specialist manages day‑to‑day operational activities, coordinates with other technical members and Development, QA, and Support teams, and active...